RETURNS AND REFUNDS

At SUKMA SURVEYING, we are committed to ensuring your satisfaction with our products. If you need to return or request a refund, please review our Returns and Refunds Policy below for detailed information.

1. Return Policy

Eligibility for Returns:

  • Return Window: You can return products within 30 days from the date of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Certain items are not eligible for return, including custom or special orders, and products marked as non-returnable.

Return Process:

  1. Request a Return: To initiate a return, contact our customer service team at sales@sukmasurveying.com or call us at +62 813 0065 9845. Provide your order number and details of the item you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
  3. Ship the Return: Package the item securely, including the RA number and a copy of your original invoice. Ship the return to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

2. Refund Policy

Eligibility for Refunds:

  • Refund Conditions: Refunds are issued for returns that meet the eligibility criteria outlined above. The refund will be processed to the original payment method used for the purchase.
  • Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. You will receive a confirmation email once the refund has been issued.

Refunds for Defective or Incorrect Items:

  • Defective Items: If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund. We will cover return shipping costs for defective items.
  • Incorrect Items: If you receive an incorrect item, contact us within 7 days of receipt to arrange for a return and receive the correct product or a refund.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

4. Contact Us

If you have any questions or need assistance with returns or refunds, please contact our customer service team:

SUKMA SURVEYING
Jl. Gambang No.31
Pegangsaan Dua, Jakarta Utara
DKI Jakarta, 14240
Phone: +62 813 0065 9845
Email: sales@sukmasurveying.com

We are here to help ensure your experience with SUKMA SURVEYING is satisfactory. Thank you for choosing us!